AI chat Answers customers from your own data
Answers in LINE OA and on your website from your products, FAQ and documents, then hands the chat to your team when a person should reply.
Sample data. The back office is in Thai.
How the bot answers
Every answer comes from data your business has added. When there is none, the bot hands over to a person instead of guessing.
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A customer asks in LINE or on your website
The message arrives through your LINE OA or the chat widget on your website. With LINE CRM on, the bot also sees that person's customer code and source.
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It searches your knowledge base only
The system searches for matching words and for similar meaning across this business's products, FAQ and documents, never another shop's data.
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It answers in your shop's voice
Claude writes the answer from what was found, in the tone your shop has set. For a product with no price in the data, the bot will not guess one.
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It hands over when a person should reply
If it can't find an answer or the customer asks for a person, the system hands the chat over and alerts your team on LINE. Your team replies from the back office or LINE OA Chat. The bot stays quiet meanwhile, and takes over again once the time you set has passed.
Five ways to give the bot knowledge
Anything you save is used from the very next message. The bot summary also lists the questions the bot couldn't find answers to, so you can add them as FAQ.
- One item at a time
- Products or services with price, unit, minimum order, specs and links. Leave the price empty if it needs a quote.
- Import a file
- CSV or Excel, with Thai and English column names matched for you, or a PDF catalog up to 10 MB read by AI into items. You review and pick before anything is saved.
- FAQ
- Write questions the way customers actually type them, or import them from CSV and Excel.
- Documents
- Manuals, catalogs and terms of sale, uploaded as PDF, TXT, MD or CSV (scanned-image PDFs can't be read).
- Website sync
- Your website's back end sends products to the bot through an API, up to 100 items per call, for shops with large, changing catalogs.
The same chat on your website
Paste one line before the closing body tag on every page. The bot answers from the same knowledge base as in LINE.
- Thai or English, with the button on the left or right
- Limited to your own domains, so no one else can use it
- Can be installed through Google Tag Manager
- Messages per minute are limited to stop spam
<script
src="https://chatbot.biqdaddy.com/widget.js"
data-bot="your-shop"
data-lang="en"
async></script> Everything in AI chat
- Answers in LINE OA
- The bot replies in LINE chat right away. Your team can press "Take over" at any time and hand back to the bot when done.
- Website chat
- A chat widget from one line of code, answering from the same knowledge as in LINE.
- Your knowledge base
- Products, services, FAQ and documents. Test the search before the bot uses it.
- Voice and quick replies
- Add your business details, the tone you want the bot to use, and quick-reply buttons customers can tap.
- Collects interested leads
- Asks for a name, phone number or the details you set when a customer is interested. Your team gets a LINE alert, and you can export leads as CSV.
- Handoff and alerts
- Team members pair once for alerts, in a personal LINE chat or your team's LINE group, with a link that opens the chat.
- Rich Menu
- The system draws a LINE menu from your colors and icons, or you upload your own. A "Contact the team" button goes straight to a person, skipping the AI.
- Try the bot first
- Chat with the bot using your real data before customers see it, without saving anything.
What you need
Our team connects the system and imports your first set of data.
- LINE Official Account Required
- We add the Channel secret and Channel access token, set the webhook and turn off LINE's own auto-replies.
- Your product data and common questions Required
- Excel, CSV, PDF or any list you already have. We help you import it.
- Website Optional
- If you want the bot to answer on your website too.
- Your own Claude API key Optional
- Use the system's key, or add your business's own.
AI chat plans
Monthly, excluding 7% VAT. Every plan has every feature and our team sets it up.
- Starter
- ฿1,990/month1,000 AI replies
- Growth
- ฿3,990/month3,000 AI replies
- Scale
- ฿9,900/month10,000 AI replies
Use it with LINE CRM
Customers get a code when they add you, the bot answers in the same chat, and its answers and leads sit on the same timeline as the sale, so you see which chats became sales from which channel.
AI chat questions
Can't find your question? Message LINE @biqdaddy or call +66 65 186 3999
Which AI does the bot use?
Claude by Anthropic. Each business can choose the model in settings and use its own API key instead of the system's.
When does the bot know about new data?
As soon as you save it. The bot uses it from the very next message.
How does my team know a customer is waiting?
Team members pair once by typing a code in your LINE OA, or by inviting the OA into the team's LINE group. The system alerts them when a chat needs a person and when there's a new interested lead, with a link to open the chat.
Do the bot's LINE replies use my message quota?
The bot answers with replies, which don't count toward the quota. Team alerts and messages your team sends from the back office count as usual.
See the system with your own business data
Tell our team what you sell and where your customers come from. We'll suggest whether to start with LINE CRM, AI chat or both.